Bangalore, 2nd December 2020: Signature Club Resort, one of Bengaluru’s most loved hospitality property is awarded for excellence in customer service for the category ‘Customers Choice Hotel 2020’ from Agoda, which is Asia’s leading hotel/resort booking online platform. The 12th edition of the popular award is set to the best performing accommodation partners in the country. Signature Club Resort is proud to be one of the receivers of this prestigious award with a rating of 8.4. Agoda’s Customer Review Awards, which celebrate service superiority reflected in quality reviews, have been presented to 30,000 properties in over 100 countries including India. With over 35+ million guest reviews on the platform, Agoda appreciates the importance of customer reviews.
Sharing his excitement, Narendra Prabhu, General Manager, Signature Club Resort said, it gives us immense pleasure to receive this award from a reputed platform like Agoda that considers customer reviews to be the final word to decide winners. On an appreciation and acknowledgment basis guest reviews go onto substantiate our services & offerings are well received, which encourages us to do better.
Agoda’s 2020 Customer Review Awards is given to Hotel & Resort partners with scores of 8.0 or beyond. The score is judged on genuine Agoda customers’ experience reviews based on five standards including service, cleanliness & hygiene, location, facilities, and price. To qualify, a property must have a minimum of 40 reviews with an average score of 8.0 or above. Their reviews and ratings become very helpful to other travelers to book with a sense of assurance.
Mr. Errol Cooke, Vice President of Partner Services, Agoda said: “Already 84% of people use customer reviews to make decisions about where to stay, and we anticipate this to only increase in the new post-COVID travel environment as travellers become more discerning and want to find properties that are recognized for great service, safety or hygiene measures as well as offering excellent value, comfort, and enjoyment of their stay. Our hotel partners who received the Customer Review Award accolades are easily identifiable by the bespoke Award badge, making it easier to connect with travellers looking for peer-recommended properties.
Signature Club Resort, part of Brigade Hospitality has 45 well-equipped rooms that come in premium and suite categories. The resort also offers 4 ‘Signature Villas’ that come in spacious 3BHK and 4 BHK variants to accommodate large groups. Situated far away from the hustle-bustle of the city at Brigade Orchard, a massive township in Devanahalli, the resort offers multiple-cuisine F&B options, numerous sports facilities, large green scales making it a must-visit place. Resort’s proximity to the Bengaluru International Airport is only an added advantage that attracts domestic as well as international tourists alike to the property.