Mumbai, April 25, 2019: The iconic Taj Mahal Palace, Mumbai has been accorded the highest guest satisfaction score amongst its hospitality peers globally for the year 2019-2020 by TrustYou; the world’s largest guest feedback platform. The top global ranking reiterates the legendary hotel as one of the finest in the world.
Speaking on the recognition, Taljinder Singh, Area Director, Mumbai Hotels and General Manager, The Taj Mahal Palace, Mumbai said, “The Taj Mahal Palace has been synonymous with the city of Mumbai since 1903. For 115 years, ‘The Taj’, as she is fondly called, has constantly reinvented herself with passion, graciousness and excellence. The hotel has been a purveyor of true Indian warmth and hospitality to the world.
The patronage and love of our guests, is what has brought us the honour and we are very humbled with this recognition. It is a testament to the dedication and commitment of the entire team as they continuously strive to delight our guests. ”
City hotels with over 250 rooms across the globe were considered for the assessment and The Taj Mahal Palace, Mumbai scored the highest from approximately 18,000 reviews. The score is an evaluation of guest services and experiences.
TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence.
About The Taj Mahal Palace, Mumbai
The Taj Mahal Palace, Mumbai began its journey in 1903 as IHCL’s first hotel. It has been the Company’s crown jewel that has set a benchmark for fine living with exquisite refinement, inventiveness and warmth. Recently trademarked, the flagship hotel of the group is in its 115th year. The Taj Mahal Palace, Mumbai was born out of Jamsetji N. Tata’s dream to usher in a new era in Indian hospitality and bring in a world-class luxury experience for guests. The hotel has been an intrinsic part of Mumbai for the past century. A treasure-trove of invaluable memorabilia, there is a story to tell behind every pillar, a tale to narrate past every corridor and a celebration under every awning. The hotel boasts of a host of award-winning restaurants such as Wasabi by Morimoto, Golden Dragon, Masala Kraft, Harbour bar, Shamiana, Souk, Sea Lounge and Aquarius that offer the finest culinary experiences.