Mumbai, July 27, 2020: The iconic Taj Mahal Palace, Mumbai has retained its top spot in the global rankings for the third year in a row, according to an evaluation by TrustYou – the world’s largest guest feedback aggregator. This worthy recognition has led to TrustYou formulating a case study on this unique achievement and success story. Data collected from over 350 publically available sources including TripAdvisor, Google, etc. are used to formulate this annual list.
A performance score of 94 coupled with a strong customer validation through 7500 plus user reviews, the highest received by any city hotel globally places the luxury address from Mumbai amongst some of the finest names in hospitality including the Four Seasons’ George V, Paris and the Savoy, London. The score helps understand a business’s online reputation and compare it to competitors. It is calculated based on a business’s performance across a variety of important online areas including reviews, social, surveys, reach, visibility etc.
Speaking on the recognition, Taljinder Singh, Senior Vice President – SeleQtions & Mumbai Hotels and General Manager, The Taj Mahal Palace, Mumbai said, “This would never have been possible without the unmatched dedication of the entire team year after year and the steadfast patronage of our guests thru all the global challenges that we have seen this year. The Taj Mahal Palace has always carved a niche for itself and served our guests with the true spirit of Tajness over the last 116 years. What makes the ranking even more special is the fact that it is authentic guest feedback that has brought us the honour year on year.”
The hotel achieved the leading spot by virtue of evaluation across various parameters (which includes, Check-in, Room, Sleep Experience, Location, Facilities, Food and Beverage, Checkout experience and the team) that culminate into the overall customer experience. City hotels with over 200 rooms were considered for the evaluation across all major cities globally.
TrustYou, the world’s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.* These reviews also generate actionable insights for hotels to improve their presence along each step of the guest journey, from booking and pre-stay search queries to real-time guest requests and messages to post-stay feedback in the form of survey responses and reviews. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou’s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue
About The Taj Mahal Palace, Mumbai
The Taj Mahal Palace, Mumbai is The Indian Hotels Company Limited’s (IHCL) iconic brand for the world’s most discerning travellers seeking authentic experiences in luxury. It began its journey in 1903 as IHCL’s first hotel and has been the Group’s crown jewel that has set a benchmark for fine living with exquisite refinement, inventiveness and warmth. Recently trademarked, the flagship hotel of the group completed 115 years in 2018. The Taj Mahal Palace, Mumbai was born out of Jamsetji N. Tata’s dream to usher in a new era in Indian hospitality and bring in a world-class luxury experience for guests. The hotel has been an intrinsic part of Mumbai for the past century. A treasure-trove of invaluable memorabilia, there is a story to tell behind every pillar, a tale to narrate past every corridor, a celebration under every awning. The hotel boasts of a host of flagship restaurants such as Wasabi by Morimoto, Golden Dragon, Masala Kraft, Harbour Bar – Since 1933, Shamiana, Souk, Sea Lounge and Aquarius that offer the finest culinary experiences to guests.
For more information, please visit www.tajhotels.com